503-227-1212 360-694-1234

Driver & Veteran Owned in Taxi Business Since 1946

Radio Cab Co.

SMS Terms & Conditions

These terms explain how Radio Cab uses SMS/text messaging for driver, dispatch, operational, safety, account, administrative, and support communications.

Last updated: May 22, 2026

SMS Program Description

Radio Cab may send SMS/text messages to individuals who have provided consent to receive messages from Radio Cab at the mobile number provided.

For drivers, SMS/text messaging may be used for driver communications, dispatch or operational updates, schedule or availability notices, account or administrative notifications, safety alerts, service-related conversations, and support communications between Radio Cab personnel and drivers.

How Drivers Opt In to SMS

Radio Cab obtains SMS consent verbally during driver onboarding, driver profile setup, driver profile updates, or another Radio Cab-approved consent process.

A Radio Cab staff member asks the driver:

“Do you consent to receive conversational driver, dispatch, safety, and support SMS from Radio Cab at your profile number? If yes, we will enable the SMS attribute on your driver profile. Reply STOP to opt-out; Reply HELP for support. Message and data rates may apply; Messaging frequency may vary. Visit https://www.radiocab.net/privacy-policy/ to see our privacy policy and https://www.radiocab.net/sms-terms-conditions/ for our Terms of Service.”

If the driver consents, Radio Cab records consent by enabling the SMS attribute on the driver’s profile. Having a mobile number on file does not automatically mean SMS consent has been granted.

Message Types

Radio Cab SMS messages may include:

  • Driver communications
  • Dispatch or operational updates
  • Schedule or availability notices
  • Account or administrative notifications
  • Safety alerts
  • Service-related conversations
  • Support communications

Message Frequency

Messaging frequency may vary.

Message & Data Rates

Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by replying STOP to any SMS message from Radio Cab.

After you reply STOP, you may receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

Help Instructions

For assistance, reply HELP or visit https://www.radiocab.net.

Privacy Policy

Radio Cab’s Privacy Policy is available at

Privacy Policy
.

The Privacy Policy explains what personal information Radio Cab may collect, how personal information may be used, who personal information may be shared with, and how SMS consent and mobile information are handled.

SMS Consent and Mobile Information

SMS consent is not shared with third parties or affiliates.

Radio Cab does not sell, rent, or share SMS opt-in consent, mobile numbers collected for SMS purposes, SMS consent records, or text messaging originator opt-in data and consent with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Service Providers

Radio Cab may use service providers, phone service providers, SMS providers, messaging platform providers, SMS aggregators, or wireless carriers only as necessary to deliver and support Radio Cab’s text messaging services.

These providers are not authorized to use SMS consent, SMS opt-in data, or mobile information collected for SMS purposes for their own marketing or promotional purposes.

Changes to These SMS Terms

Radio Cab may update these SMS Terms & Conditions from time to time. Updates will be posted on this page.

Cancellations and Bookings


All cancellations of local trips made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking please contact us by phoning our call center at 503-227-1212. As a general rule, local trips are normally dispatched up to twenty minutes before their due time.


Liability


In the event of circumstances beyond our control, Radio Cab reserves the right to cancel all services. Where payment has been made, a refund will be issued. If a car breaks down during the journey, an alternative will be provided as quickly as possible.


Termination


No refunds will be given for trips terminated part way through the hire. If the trip was prepaid or a flat rate, full fare will be due to the driver. If the trip is not prepaid, full meter rate for the portion of the journey completed will be due to the driver.


Radio Cab Return/Refund Policy


Due to fraud concerns, our return & refund policy varies depending on the type of transaction for which a refund is sought.


Gift Cards


Radio Cab gift cards cannot be refunded or exchanged unless the balance remaining is less than $5. To redeem a Radio Cab gift card with a remaining balance of $5 or less please follow these simple steps:


Please email us with your request at manager at radiocab.net. Be sure to include your name, gift card number, and the reason for your request.


Ship your card(s) back to us at the below address. Be sure to use a trackable shipping method such as FedEx, UPS, or USPS Priority Mail. Please include your contact information and your gift card(s).


Ship to:


Gift Card Return

Radio Cab Co.

1613 NW Kearney St.

Portland, OR 97209


Acceptance Criteria for Refunds:


Please ensure that the gift card you are returning meets the following criteria in order to receive a refund:


The gift card has not been damaged in any way

The balance on the card is $5 or less


Once we have verified that your returned gift card(s) meet our acceptance standards, a credit will be put back on your credit or debit card within 10 days after receiving your returned Radio Cab gift card.


Radio Cab is not responsible for any loss, damage or failure of delivery of your gift card return.


This policy ONLY applies to physical gift cards that are shipped to you.


AR Accounts


Credit card, debit card, and gift card over payments on AR accounts may be refunded. A refund must be requested with 90 days of the payment date. Radio Cab will verify the reason for your refund request and a credit will be put back on your credit or debit card within 10 days after verification of the reason for your refund request.


In-cab Credit Card Transactions


In-cab Credit card, debit card, and gift card payments are refundable in the event of an overcharge or fraud. In-cab credit card payment refunds must be requested within 90 days of the ride date. Refunds to credit/debit cards can only be refunded to the original card used. 


* Radio Cab Co. its subsidiaries and its licensees, successors, and assigns reserve the right to amend these terms at any time and to make exceptions on case-by-case basis.