Driver & Veteran Owned in Taxi Business Since 1946

The outbreak of Coronavirus Covid 19 is a public health emergency that Radio Cab takes extremely seriously.  In order to continue to provide safe transportation and delivery service to the Portland Metro Area and Vancouver during this difficult time, Radio Cab has taken several important steps to keep our passengers and drivers safe.

Radio Cab has provided written materials to all our drivers about how to avoid catching and spreading the virus that contains best practices from the CDC and the World Health Organization. 

We have made hand sanitizer available to all our drivers at no cost to them.  

We are ensuring our cabs are cleaned and disinfected frequently.  Unlike ride share companies, Radio Cab sees its vehicles and drivers daily.  We can provide cleaning supplies, help, and guidance to ensure that the cabs are properly cleaned and disinfected.  That includes between each fare and more thoroughly at the end of each driver’s shift.  

We are working with our medical account customers to make sure we can continue to meet their needs for critical medical transportation of both people and supplies.

Radio Cab has told all drivers who are sick to self-quarantine and not drive for 14 days, or until they are healthy, whichever is longer.  Don’t work if you are not 100% healthy! Radio Cab sees its drivers daily and can assess their health personally. Unlike ride share companies, we do not have to wait for notification of positive tests results (which, given the shortage of tests, might not even happen) before removing drivers from the road if they do not voluntarily self-isolate.  Although this has not been a problem. If we see a driver who shows any signs of sickness at all, we can and will send them home to protect the public.

We are constantly monitoring the ongoing situation and updating our policies and procedures as new information becomes available from the CDC and the World Health Organization.  

As a driver-owned company that has been part of the Portland community for almost 80 years, Radio Cab has helped Portlanders, including the most vulnerable, get to where they need to go safely through many different types of crises.  We are committed to being the safest transportation and delivery option in Portland during this pandemic.  

Thank you for choosing Radio Cab!  We are constantly working to serve you better.

For more information on the coronavirus and how you can better protect yourself visit the CDC Website

Cancellations and Bookings


All cancellations of local trips made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking please contact us by phoning our call center at 503-227-1212. As a general rule, local trips are normally dispatched up to twenty minutes before their due time.


Liability


In the event of circumstances beyond our control, Radio Cab reserves the right to cancel all services. Where payment has been made, a refund will be issued. If a car breaks down during the journey, an alternative will be provided as quickly as possible.


Termination


No refunds will be given for trips terminated part way through the hire. If the trip was prepaid or a flat rate, full fare will be due to the driver. If the trip is not prepaid, full meter rate for the portion of the journey completed will be due to the driver.


Radio Cab Return/Refund Policy


Due to fraud concerns, our return & refund policy varies depending on the type of transaction for which a refund is sought.


Gift Cards


Radio Cab gift cards cannot be refunded or exchanged unless the balance remaining is less than $5. To redeem a Radio Cab gift card with a remaining balance of $5 or less please follow these simple steps:


Please email us with your request at manager at radiocab.net. Be sure to include your name, gift card number, and the reason for your request.


Ship your card(s) back to us at the below address. Be sure to use a trackable shipping method such as FedEx, UPS, or USPS Priority Mail. Please include your contact information and your gift card(s).


Ship to:


Gift Card Return

Radio Cab Co.

1613 NW Kearney St.

Portland, OR 97209


Acceptance Criteria for Refunds:


Please ensure that the gift card you are returning meets the following criteria in order to receive a refund:


The gift card has not been damaged in any way

The balance on the card is $5 or less


Once we have verified that your returned gift card(s) meet our acceptance standards, a credit will be put back on your credit or debit card within 10 days after receiving your returned Radio Cab gift card.


Radio Cab is not responsible for any loss, damage or failure of delivery of your gift card return.


This policy ONLY applies to physical gift cards that are shipped to you.


AR Accounts


Credit card, debit card, and gift card over payments on AR accounts may be refunded. A refund must be requested with 90 days of the payment date. Radio Cab will verify the reason for your refund request and a credit will be put back on your credit or debit card within 10 days after verification of the reason for your refund request.


In-cab Credit Card Transactions


In-cab Credit card, debit card, and gift card payments are refundable in the event of an overcharge or fraud. In-cab credit card payment refunds must be requested within 90 days of the ride date. Refunds to credit/debit cards can only be refunded to the original card used. 


* Radio Cab Co. its subsidiaries and its licensees, successors, and assigns reserve the right to amend these terms at any time and to make exceptions on case-by-case basis.