503-227-1212 360-694-1234

Driver & Veteran Owned in Taxi Business Since 1946

Radio Cab Co.

Privacy Policy

This Privacy Policy explains what information Radio Cab may collect, how that information may be used, who it may be shared with, and how SMS/text messaging consent is handled.

Last updated: May 22, 2026

Who We Are

Our website address is: https://www.radiocab.net/.

Personal Information We Collect

Radio Cab may collect personal information that you provide directly to us, including your name, phone number, email address, mailing address, account information, driver information, trip or service-related information, payment or refund-related information, and any information you provide when contacting us, opening an account, applying to drive, using our services, or communicating with Radio Cab.

If you opt in to receive SMS/text messages from Radio Cab, we may collect your mobile phone number, SMS consent status, opt-in and opt-out records, message history, and related information such as the date, time, and method of consent.

How We Use Personal Information

Radio Cab may use personal information to provide taxi, transportation, dispatch, account, driver, customer service, safety, administrative, and operational services. We may also use personal information to communicate with customers, drivers, account holders, applicants, and business contacts; respond to inquiries; manage accounts; process payments or refunds; provide service updates; maintain safety and compliance; and operate and improve our website and services.

If you opt in to receive SMS/text messages, Radio Cab may use your mobile number to send messages related to driver communications, dispatch or operational updates, schedule or availability notices, account or administrative notifications, safety alerts, service-related conversations, and support communications.

Who We Share Personal Information With

Radio Cab may share personal information with service providers and vendors that help us operate our business, including phone service providers, SMS/text messaging providers, dispatch or transportation technology providers, website hosting providers, IT service providers, payment processors, customer service tools, and other vendors who assist with business operations.

Radio Cab may also disclose personal information when required by law, regulation, legal process, insurance requirements, safety obligations, or to protect the rights, property, or safety of Radio Cab, our customers, our drivers, or others.

This general sharing section does not permit Radio Cab to sell, rent, or share SMS consent, SMS opt-in data, or mobile information collected for SMS purposes with third parties or affiliates for marketing or promotional purposes.

SMS Privacy and Consent

Radio Cab may collect mobile phone numbers and SMS consent records from drivers, customers, account contacts, employees, or other individuals who agree to receive text messages from Radio Cab.

For drivers, SMS consent may be obtained verbally during driver onboarding, driver profile setup, or profile updates. When a driver provides verbal consent to receive SMS messages from Radio Cab, Radio Cab records that consent in the driver’s profile using an internal SMS consent attribute.

Radio Cab uses mobile phone numbers and SMS consent records to send service-related text messages, including driver communications, dispatch or operational updates, schedule or availability notices, account or administrative notifications, safety alerts, service-related conversations, and support communications.

SMS Consent Is Not Shared

SMS consent is not shared with third parties or affiliates.

Radio Cab does not sell, rent, or share mobile phone numbers, SMS opt-in data, SMS consent records, or text messaging originator opt-in data and consent with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Radio Cab may use service providers, phone service providers, SMS providers, messaging platform providers, SMS aggregators, or wireless carriers only as necessary to deliver and support Radio Cab’s text messaging services. These providers are not authorized to use SMS consent, SMS opt-in data, or mobile information collected for SMS purposes for their own marketing or promotional purposes.

Driver SMS Consent

Radio Cab may obtain SMS/text messaging consent verbally from drivers during driver onboarding, driver profile setup, or profile updates. A Radio Cab staff member asks the driver for permission to receive SMS/text messages from Radio Cab at the mobile number listed on the driver’s profile.

When the driver provides verbal consent, Radio Cab records that consent by setting an internal SMS consent attribute on the driver’s profile. Radio Cab uses this consent record to confirm that the driver has agreed to receive SMS messages before text messages are sent.

Drivers may opt out of SMS messages at any time by replying STOP. Drivers may request assistance by replying HELP or by visiting https://www.radiocab.net.

SMS Terms & Conditions

For details about Radio Cab SMS/text messaging, including message types, message frequency, message and data rates, opt-out instructions, help instructions, and SMS consent, please review our SMS Terms & Conditions .

Cookies

We use cookies to personalize our website and offerings to your interests and for measurement and analytics purposes. By using our website and our products, you agree to our use of cookies.

Embedded Content From Other Websites

Articles on this site may include embedded content, such as videos, images, articles, or similar content. Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

SMS Consent Exception for Cookies and Embedded Content

The cookies and embedded-content sections above do not apply to SMS opt-in data, SMS consent records, text messaging originator opt-in data, or mobile phone numbers collected for SMS messaging.

SMS consent is not shared with third parties or affiliates. Mobile information collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

Booking, Cancellation, and Refund Terms

Cancellations and Bookings

All cancellations of local trips made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking, please contact us by phoning our call center at 503-227-1212. As a general rule, local trips are normally dispatched up to twenty minutes before their due time.

Liability

In the event of circumstances beyond our control, Radio Cab reserves the right to cancel all services. Where payment has been made, a refund will be issued. If a car breaks down during the journey, an alternative will be provided as quickly as possible.

Termination

No refunds will be given for trips terminated part way through the hire. If the trip was prepaid or a flat rate, full fare will be due to the driver. If the trip is not prepaid, full meter rate for the portion of the journey completed will be due to the driver.

Radio Cab Return/Refund Policy

Due to fraud concerns, our return and refund policy varies depending on the type of transaction for which a refund is sought.

Gift Cards

Radio Cab gift cards cannot be refunded or exchanged unless the balance remaining is less than $5. To redeem a Radio Cab gift card with a remaining balance of $5 or less, please follow these steps:

  • Email us with your request at manager@radiocab.net. Please include your name, gift card number, and the reason for your request.
  • Ship your card or cards back to Radio Cab. Please use a trackable shipping method such as FedEx, UPS, or USPS Priority Mail, and include your contact information with your gift card or cards.

Gift Card Return Address

Gift Card Return
Radio Cab Co.
1613 NW Kearney St.
Portland, OR 97209

Acceptance Criteria for Gift Card Refunds

Please ensure that the gift card you are returning meets the following criteria in order to receive a refund:

  • The gift card has not been damaged in any way.
  • The balance on the card is $5 or less.

Once we have verified that your returned gift card or cards meet our acceptance standards, a credit will be put back on your credit or debit card within 10 days after receiving your returned Radio Cab gift card.

Radio Cab is not responsible for any loss, damage, or failure of delivery of your gift card return. This policy only applies to physical gift cards that are shipped to you.

AR Accounts

Credit card, debit card, and gift card overpayments on AR accounts may be refunded. A refund must be requested within 90 days of the payment date. Radio Cab will verify the reason for your refund request, and a credit will be put back on your credit or debit card within 10 days after verification of the reason for your refund request.

In-Cab Credit Card Transactions

In-cab credit card, debit card, and gift card payments are refundable in the event of an overcharge or fraud. In-cab credit card payment refunds must be requested within 90 days of the ride date. Refunds to credit or debit cards can only be refunded to the original card used.

Radio Cab Co., its subsidiaries, licensees, successors, and assigns reserve the right to amend these terms at any time and to make exceptions on a case-by-case basis.

Cancellations and Bookings


All cancellations of local trips made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking please contact us by phoning our call center at 503-227-1212. As a general rule, local trips are normally dispatched up to twenty minutes before their due time.


Liability


In the event of circumstances beyond our control, Radio Cab reserves the right to cancel all services. Where payment has been made, a refund will be issued. If a car breaks down during the journey, an alternative will be provided as quickly as possible.


Termination


No refunds will be given for trips terminated part way through the hire. If the trip was prepaid or a flat rate, full fare will be due to the driver. If the trip is not prepaid, full meter rate for the portion of the journey completed will be due to the driver.


Radio Cab Return/Refund Policy


Due to fraud concerns, our return & refund policy varies depending on the type of transaction for which a refund is sought.


Gift Cards


Radio Cab gift cards cannot be refunded or exchanged unless the balance remaining is less than $5. To redeem a Radio Cab gift card with a remaining balance of $5 or less please follow these simple steps:


Please email us with your request at manager at radiocab.net. Be sure to include your name, gift card number, and the reason for your request.


Ship your card(s) back to us at the below address. Be sure to use a trackable shipping method such as FedEx, UPS, or USPS Priority Mail. Please include your contact information and your gift card(s).


Ship to:


Gift Card Return

Radio Cab Co.

1613 NW Kearney St.

Portland, OR 97209


Acceptance Criteria for Refunds:


Please ensure that the gift card you are returning meets the following criteria in order to receive a refund:


The gift card has not been damaged in any way

The balance on the card is $5 or less


Once we have verified that your returned gift card(s) meet our acceptance standards, a credit will be put back on your credit or debit card within 10 days after receiving your returned Radio Cab gift card.


Radio Cab is not responsible for any loss, damage or failure of delivery of your gift card return.


This policy ONLY applies to physical gift cards that are shipped to you.


AR Accounts


Credit card, debit card, and gift card over payments on AR accounts may be refunded. A refund must be requested with 90 days of the payment date. Radio Cab will verify the reason for your refund request and a credit will be put back on your credit or debit card within 10 days after verification of the reason for your refund request.


In-cab Credit Card Transactions


In-cab Credit card, debit card, and gift card payments are refundable in the event of an overcharge or fraud. In-cab credit card payment refunds must be requested within 90 days of the ride date. Refunds to credit/debit cards can only be refunded to the original card used. 


* Radio Cab Co. its subsidiaries and its licensees, successors, and assigns reserve the right to amend these terms at any time and to make exceptions on case-by-case basis.