Driver & Veteran Owned in Taxi Business Since 1946

Radio Cab info

Contact Us

    Radio Cab Portland Location:

    1613 NW Kearney St

    Portland OR 97209 US

    Dispatch: 503-227-1212

    Radio Cab Vancouver Location:

    3010 E Mill Plain Blvd

    Vancouver WA 98661 US

    Dispatch: 360-694-1234

    Our Staff:


    Compliments or Lost and Found – 503-224-0464 or sircharles@radiocab.net


    Steve Entler, General Manager – 503-205-3355

    Contact Steve with any question regarding the overall operation of Radio Cab.


    Night Superintendent – 503-205-3325 Monday – Friday 11:00am to 7:00pm

    For employment on night shift, compliments or complaints on any drivers, lost and found, or questions on our dispatch services.


    Day Superintendent – 503-205-3341 Monday – Friday 5:00am to 2:00pm

    For employment opportunities on day shift, compliments or complaints on day time drivers, and lost and found items.


    Brian Brooks, Dispatch Manager – 503-205-3344 or brian@radiocab.net
    Monday – Friday 8:00am to 4:00pm

    For any dispatch related comments or concerns.


    Sherry Wainwright, Office Manager – 503-205-3321 or manager@radiocab.net

    For accounts payable and all aspects of office operation.


    Katy Lyons, Accounts Receivable – 503-205-3320 or office@radiocab.net

    For any questions regarding opening a new account or your Radio Cab bill


    Yvonne, Insurance and Accidents – 503-205-3319 or 503-226-7319 or yvonne@radiocab.net
    Monday – Friday 8:00am to 4:30pm

    For information on insurance and accidents.


    Wade Rogerson, Communications Manager – 503-205-3329 or wade@radiocab.net
    Monday – Friday 8:00am to 5:00pm

    For questions about radios, MDT’s, installations, change overs, and transmitters.


    Darin Campbell, Director of Marketing, Media and Government Affairs – 503-205-3317 or 503-250-2820 or darin.campbell@radiocab.net


    Michele Stevens, Special Needs Transportation – 503-205-3311 or specialneeds@radiocab.net

    Responsible for special accounts such as transportation for various school districts, wheel chair requests and wine tours.


    Contact us - Radio Cab

    Cancellations and Bookings


    All cancellations of local trips made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking please contact us by phoning our call center at 503-227-1212. As a general rule, local trips are normally dispatched up to twenty minutes before their due time.


    Liability


    In the event of circumstances beyond our control, Radio Cab reserves the right to cancel all services. Where payment has been made, a refund will be issued. If a car breaks down during the journey, an alternative will be provided as quickly as possible.


    Termination


    No refunds will be given for trips terminated part way through the hire. If the trip was prepaid or a flat rate, full fare will be due to the driver. If the trip is not prepaid, full meter rate for the portion of the journey completed will be due to the driver.


    Radio Cab Return/Refund Policy


    Due to fraud concerns, our return & refund policy varies depending on the type of transaction for which a refund is sought.


    Gift Cards


    Radio Cab gift cards cannot be refunded or exchanged unless the balance remaining is less than $5. To redeem a Radio Cab gift card with a remaining balance of $5 or less please follow these simple steps:


    Please email us with your request at manager at radiocab.net. Be sure to include your name, gift card number, and the reason for your request.


    Ship your card(s) back to us at the below address. Be sure to use a trackable shipping method such as FedEx, UPS, or USPS Priority Mail. Please include your contact information and your gift card(s).


    Ship to:


    Gift Card Return

    Radio Cab Co.

    1613 NW Kearney St.

    Portland, OR 97209


    Acceptance Criteria for Refunds:


    Please ensure that the gift card you are returning meets the following criteria in order to receive a refund:


    The gift card has not been damaged in any way

    The balance on the card is $5 or less


    Once we have verified that your returned gift card(s) meet our acceptance standards, a credit will be put back on your credit or debit card within 10 days after receiving your returned Radio Cab gift card.


    Radio Cab is not responsible for any loss, damage or failure of delivery of your gift card return.


    This policy ONLY applies to physical gift cards that are shipped to you.


    AR Accounts


    Credit card, debit card, and gift card over payments on AR accounts may be refunded. A refund must be requested with 90 days of the payment date. Radio Cab will verify the reason for your refund request and a credit will be put back on your credit or debit card within 10 days after verification of the reason for your refund request.


    In-cab Credit Card Transactions


    In-cab Credit card, debit card, and gift card payments are refundable in the event of an overcharge or fraud. In-cab credit card payment refunds must be requested within 90 days of the ride date. Refunds to credit/debit cards can only be refunded to the original card used. 


    * Radio Cab Co. its subsidiaries and its licensees, successors, and assigns reserve the right to amend these terms at any time and to make exceptions on case-by-case basis.